The Code of Conduct was formally adopted by ISPA during its Annual General Meeting on 12.09.2002. Significant revisions were made by the Code of Conduct working group to comply with the guidelines for the recognition of an Industry Representative Body in terms of the ECT Act. The revised Code of Conduct was formally adopted by ISPA on 22.08.2008.
The Code contains rules regarding Freedom of expression, Privacy and confidentiality, Consumer protection and provision of information to customers, Standard terms and conditions, Unsolicited communications ("spam"), Cyber crime, Protection of minors, Lawful conduct, Internet standards and the Compliance with the code.